Geronimo Stilton #29 Down and Out Down Under

Brain Factory's Rush Free Return Policy

As a retail platform it is Brain Factory's responsibility and privilege to ensure our beloved customers with a rush free return policy.
As a retailer of different category products we would love to tell you that in Brain Factory we have a proper and rush free return policy for each category.
In order to provide rush free return and good service to our customers in Brain Factory we make sure that all the products are hygienic and are quality ensured.
All of the rush free return policy terms and conditions are discussed below and if you are dissatisfied with your purchase we will quickly correct the problem.
Refer to the below table and find out the respective return for each category products. We wish you a hassle free shopping with us.

Frequently asked question about rush free return? (FAQ’s)

1. What is the procedure for a rush free return or refund?
   Brain Factory  ensures that we will clear the problems associated with your purchase at the earliest. The procedure to return or refund your product is 100% rush free. All you have to do is to follow these 5 simple steps before you chose to return.
   
   1. Ensure that the MRP tag and all other tags (The barcode, brand, article number, serial number etc.) are not detached.
   2. Every accessories (Remote controls, user manuals, chargers, kits, etc.) freebies and combos should be present when you return the product. (This help us for better execution of rush free return policy).
   3. To ensure a rush free return the product should be unused, unwashed, unsoiled, non-tempered, non-broken or undamaged, and unstained. This we are doing as a part of maintaining the hygiene and quality of return and quality of gooutofbox.com products.
   4. The product’s original packing/box should be present at the time of returning the product.

Here is the procedure:-

Log in to https://www.thebrainfactory.in>Click on My account>Click on Orders> Click on Cancel/Refund and we will get back to you at the earliest.

1. Does the customer need to use your packaging or can they use their own?
   Ans : In order to process Rush free return please ensure that you are using Brain Factory's own packaging.
2. Do we need to include the invoice when requesting for rush free return?
   Ans : Yes Please include the invoice with the item.
3. Is there a limited time in which a return or exchange can be completed?
   Ans :We will be processing the rush free return at the earliest. Once the quality check is completed then it will be processed as fast as possible.
4. Who pays for shipping?
   Ans : Brain Factory will be bearing the rush free return charges after inspection of the condition, hygiene and quality of the product. If the product return satisfies the above mentioned conditions then we will be processing further from our side as fast as possible.

We wish you a wonderful shopping experience with Brain Factory. If you love to explore more we have an amazing blog with many informative articles on childhood, education and parenting.